NUVO LETTINGS
Legal

Privacy Notice

NUVO Lettings Ltd

Last updated: 24 September 2026

NUVO Lettings Ltd (“NUVO”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains how we collect, use, store and protect personal information when you interact with NUVO, including when you:

  • Visit our website
  • Enquire about one of our properties
  • Apply to rent a property
  • Become a tenant
  • Own or manage a property through NUVO
  • Contact us about our services
  • Attend a viewing
  • Communicate with us by email, telephone, messaging or other channels
  • Subscribe to marketing communications
  • Interact with our social media accounts
  • Apply for employment or work with us
  • Otherwise provide personal information to us

This Privacy Notice also explains your rights in relation to your personal information.

1. WHO WE ARE

NUVO Lettings Ltd is a lettings and property management company based in Cheshire.

For the purposes of UK data protection law, NUVO Lettings Ltd is the data controller for the personal information we process in connection with our business, except where we are processing information on behalf of another organisation and that organisation is the data controller.

Company: NUVO Lettings Ltd
Registered office: 128 City Road, London, England, EC1V 2NX
Company number: 17074395
Email: info@nuvolettings.co.uk
Telephone: 01270 295532
Website: https://www.nuvolettings.co.uk/

If you have any questions about this Privacy Notice or how we use your personal information, please contact us using the details above.

2. THE INFORMATION WE COLLECT

Depending on how you interact with NUVO, we may collect different types of personal information.

Prospective tenants and applicants

This may include:

  • Full name
  • Contact details
  • Email address
  • Telephone number
  • Current address
  • Previous addresses
  • Date of birth
  • Employment details
  • Employer information
  • Income information
  • Details of proposed occupants
  • Rental history
  • Previous landlord information
  • Identification documents
  • Right to Rent information
  • Financial and referencing information
  • Information provided during the application and referencing process
  • Information relating to pets, where relevant
  • Communications between you and NUVO
  • Viewing and appointment information
  • Information relating to your application or tenancy

Some information collected during referencing may constitute more sensitive or confidential information. We will only collect and process such information where necessary and where we have an appropriate lawful basis to do so.

Tenants

We may process information including:

  • Contact details
  • Tenancy information
  • Property information
  • Rent and payment information
  • Maintenance requests
  • Communications
  • Complaints
  • Inspection information
  • Emergency contact information
  • Information necessary to manage the tenancy
  • Information necessary to meet legal and regulatory obligations

Landlords and property owners

We may collect:

  • Name
  • Contact details
  • Address
  • Property ownership information
  • Property details
  • Bank/payment information
  • Tax/VAT information where relevant
  • Company information
  • Property portfolio information
  • Management instructions
  • Tenancy information
  • Communications
  • Information relating to property compliance
  • Financial information necessary to provide our services

Contractors and suppliers

We may collect:

  • Name
  • Contact details
  • Business information
  • Qualifications or certifications where relevant
  • Bank/payment information
  • Insurance information
  • Communications
  • Information relating to work carried out for NUVO or our clients

Website visitors and marketing contacts

We may collect:

  • Name
  • Email address
  • Telephone number
  • Company/business information
  • Enquiry information
  • Marketing preferences
  • Website interaction information
  • Information provided through forms
  • Information relating to communications with NUVO

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you
  • Through our website
  • Through property portals
  • Through OpenRent
  • Through property enquiry forms
  • During telephone calls
  • By email
  • Through viewing appointments
  • Through application and referencing processes
  • From landlords or property owners
  • From tenants
  • From contractors
  • From referencing providers
  • From publicly available sources
  • From professional advisers
  • From third-party service providers
  • Through cookies and similar technologies
  • Through our social media channels

Where information is provided to us by another person or organisation, we will process it in accordance with applicable data protection law.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing our services

Including:

  • Letting properties
  • Managing properties
  • Finding tenants
  • Arranging viewings
  • Managing tenancies
  • Communicating with landlords and tenants
  • Managing maintenance
  • Organising inspections
  • Managing contractors
  • Processing payments
  • Managing property compliance
  • Providing customer support

Processing applications

Including:

  • Assessing applications
  • Carrying out referencing
  • Verifying identity
  • Checking Right to Rent
  • Assessing affordability
  • Contacting references
  • Communicating application outcomes
  • Preparing tenancy documentation

Managing our business

Including:

  • Administration
  • Accounting
  • Record keeping
  • Managing suppliers
  • Managing staff
  • Business planning
  • Financial management
  • Internal reporting
  • Quality control

Legal and regulatory purposes

Including:

  • Complying with legal obligations
  • Meeting landlord and tenant legislation requirements
  • Preventing fraud
  • Protecting our legal rights
  • Responding to lawful requests from authorities
  • Resolving disputes
  • Maintaining appropriate records

Marketing

Where permitted by law, we may use personal information to:

  • Send information about our services
  • Send landlord/property-related information
  • Send newsletters
  • Send educational content
  • Tell you about relevant NUVO services
  • Invite genuine customers to leave reviews
  • Measure engagement with our marketing

We will only send electronic direct marketing where permitted by applicable law. This may require consent depending on the recipient, communication method and circumstances.

5. LAWFUL BASES FOR PROCESSING

We will only process personal information where we have a lawful basis under applicable data protection law.

Depending on the circumstances, these may include:

Contract

Where processing is necessary to enter into or perform a contract with you.

For example:

  • Managing a tenancy
  • Providing property management services
  • Processing an application
  • Managing a landlord instruction

Legal obligation

Where we need to process information to comply with a legal obligation.

For example:

  • Right to Rent requirements
  • Accounting and tax requirements
  • Regulatory requirements
  • Legal record keeping

Legitimate interests

We may process personal information where it is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests.

Examples may include:

  • Managing our business
  • Improving our services
  • Preventing fraud
  • Protecting our systems
  • Managing business relationships
  • Certain forms of business-to-business marketing

Where we rely on legitimate interests, we will consider whether the processing is necessary and proportionate and balance our interests against the individual’s rights and expectations.

Consent

Where required, we may rely on your consent.

Where consent is used, you can withdraw it at any time.

Withdrawal of consent does not affect processing that took place before consent was withdrawn.

For electronic marketing, specific PECR requirements may also apply.

6. DIRECT MARKETING

We may use personal information for direct marketing where legally permitted.

This may include:

  • Email newsletters
  • Landlord information
  • Property investment and rental information
  • NUVO service updates
  • Educational content
  • Relevant business communications

Where consent is required, we will obtain appropriate consent before sending marketing communications.

Every marketing communication will provide an appropriate way to unsubscribe or opt out.

You can also contact us at any time to ask us to stop sending marketing communications.

For business-to-business marketing, different rules may apply depending on whether the recipient is a corporate subscriber, sole trader, partnership or individual. We will assess our marketing activities in accordance with applicable PECR and UK GDPR requirements.

7. WHO WE SHARE INFORMATION WITH

We may share personal information with trusted third parties where necessary to provide our services, meet legal obligations or operate our business.

These may include:

  • Property owners and landlords
  • Tenants
  • Applicants
  • Referencing providers
  • Identity verification providers
  • Right to Rent checking providers
  • Contractors
  • Maintenance providers
  • Utility/service providers where appropriate
  • Professional advisers
  • Accountants
  • Solicitors
  • Mortgage or finance professionals where appropriate
  • Insurance providers
  • Technology and software providers
  • IT and cloud service providers
  • Payment providers
  • Communication providers
  • Property portals
  • Government bodies and regulators
  • Law enforcement agencies where legally required

We will only share information where there is an appropriate reason and lawful basis for doing so.

Where we use third-party service providers to process personal information on our behalf, we will take appropriate steps to ensure that they process information securely and in accordance with applicable data protection requirements.

8. SOFTWARE AND TECHNOLOGY PROVIDERS

NUVO uses a range of software and technology providers to operate its business.

Depending on your relationship with NUVO, your information may be processed through platforms including:

  • Coho
  • OpenRent
  • SpareRoom
  • Calendly
  • Mailchimp
  • SignNow
  • Google Workspace / Google Drive
  • Xero
  • Asana
  • Stan Store
  • Other software and service providers we may introduce from time to time

The specific systems used may change as our business develops.

Where appropriate, these providers may process personal information on our behalf.

Some service providers may process information outside the UK. Where this occurs, we will take appropriate steps to ensure that transfers are made in accordance with applicable data protection law.

9. INTERNATIONAL TRANSFERS

Some of our service providers may operate or process information outside the UK.

Where personal information is transferred outside the UK, we will ensure that an appropriate legal mechanism and safeguards are in place where required by applicable data protection law.

These safeguards may include UK adequacy regulations, appropriate contractual safeguards or other lawful transfer mechanisms.

10. HOW LONG WE KEEP PERSONAL INFORMATION

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

  • Provide our services
  • Maintain business records
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Establish or defend legal claims
  • Maintain appropriate financial and accounting records

Retention periods will vary depending on the type of information and the reason we hold it.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

11. SECURITY

We take reasonable and appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Misuse
  • Alteration
  • Unauthorised disclosure

Access to personal information is limited to people and organisations that need it for legitimate business or legal purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

12. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies.

These may be used for purposes including:

  • Website functionality
  • Analytics
  • Understanding website usage
  • Improving our website
  • Marketing and advertising where applicable

Where required, we will request consent before using non-essential cookies or similar technologies.

Further information about the cookies we use can be provided through our website’s cookie notice.

13. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights under UK data protection law, including:

Right to be informed - You have the right to understand how your personal information is being used.

Right of access - You can request a copy of personal information we hold about you.

Right to rectification - You can ask us to correct inaccurate or incomplete information.

Right to erasure - In certain circumstances, you can ask us to delete your personal information.

Right to restrict processing - In certain circumstances, you can ask us to restrict how we use your information.

Right to data portability - In certain circumstances, you may have the right to receive personal information in a structured, commonly used and machine-readable format.

Right to object - You may have the right to object to certain processing, including direct marketing.

You have an absolute right to object to your personal information being used for direct marketing purposes.

Rights relating to automated decision-making - Where applicable, you may have rights relating to automated decision-making and profiling.

These rights are subject to certain legal conditions and exceptions.

14. HOW TO EXERCISE YOUR RIGHTS

If you would like to exercise any of your data protection rights, please contact:

Email: info@nuvolettings.co.uk

Please provide enough information to allow us to identify you and understand your request.

We may need to verify your identity before responding.

We will normally respond within the applicable legal timeframe.

15. MARKETING OPT-OUTS

You can unsubscribe from NUVO marketing communications at any time.

If you receive an email containing an unsubscribe link, you can use that link to opt out.

Alternatively, contact us directly using the details above.

We will maintain appropriate suppression information where necessary to ensure that we do not continue sending direct marketing after you have opted out.

16. AUTOMATED DECISION-MAKING AND AI

NUVO may use software, automation and artificial intelligence tools to assist with certain administrative, operational, analytical and marketing activities.

For example, technology may assist with:

  • Organising enquiries
  • Administrative tasks
  • Customer communications
  • Data analysis
  • Marketing analysis
  • Content creation
  • Internal reporting
  • Workflow management

Where automated tools are used, NUVO remains responsible for appropriate oversight and will take reasonable steps to ensure that personal information is processed lawfully and securely.

We will not rely solely on automated decision-making where this would have legal or similarly significant effects on an individual unless permitted by law and appropriate safeguards are in place.

Where a significant decision is made using automated processing and applicable law gives you a right to human intervention or other safeguards, we will provide those safeguards.

17. CHILDREN’S INFORMATION

Our services are generally intended for adults.

Where we process information relating to children, for example where a child is included as an occupant of a property, we will only process such information where necessary and in accordance with applicable data protection law.

18. THIRD-PARTY WEBSITES

Our website and communications may contain links to third-party websites.

We are not responsible for the privacy practices of third-party websites.

You should review the privacy notice of any third-party website you visit.

19. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect:

  • Changes to our business
  • Changes to our services
  • Changes to our technology
  • Changes to legal or regulatory requirements
  • Changes to how we process personal information

The latest version will be published on our website.

Last updated: 24 September 2026

20. COMPLAINTS

If you have concerns about how NUVO has handled your personal information, please contact us first so that we can investigate and try to resolve your concern.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/

The ICO provides guidance on data protection rights and how to make a complaint.

21. CONTACT US

If you have any questions about this Privacy Notice or how NUVO processes your personal information, please contact:

NUVO Lettings Ltd
Registered office: 128 City Road, London, England, EC1V 2NX
Email: info@nuvolettings.co.uk
Telephone: 01270 295532
Website: https://www.nuvolettings.co.uk/