The NUVO System for Filling HMO Rooms in 72 Hours

There’s nothing worse than an empty HMO room that lingers on the market. Every week it sits vacant, you’re losing money — and with costs rising, that margin matters more than ever.

At NUVO Lettings, we’re landlords too. So we built a tenant-finding system for our own HMOs in Crewe and Stoke that keeps occupancy high and voids low.

We now use the same system for landlords we work with — and in most cases, we’re filling rooms within 72 hours of marketing them.

Here’s exactly how the NUVO system works.

Step 1: We Launch Listings the Same Day We Get Notice

We don’t wait for tenants to move out. As soon as someone gives notice, we:

• Confirm the exit date

• Arrange pre-exit checks and access

• Launch marketing within 24 hours

We include current photos, highlight move-in dates, and list it as “Coming Available” with viewings before the room is empty.

Speed is everything — most voids happen when agents wait too long.

Step 2: We Advertise Where Your Ideal Tenant Actually Is

We don’t just dump it on Rightmove and hope.

We actively market on:

• Spareroom (paid ads and boosted listings)

• Facebook Marketplace and relevant local groups

• WhatsApp broadcasts to our pre-qualified list of tenants

• NUVO’s own database of applicants looking for rooms in Crewe and Stoke

This multi-channel approach gets attention fast — and lets us pre-screen without wasting time.

Step 3: We Reply to Every Enquiry in Under 30 Minutes

This one matters more than anything.

If you reply 12 hours after someone messages you on Spareroom, they’ve already found somewhere else. We aim for under 30 minutes, 7 days a week.

We use automated responses to qualify applicants quickly, and then follow up with personalised messages, booking viewings or sending virtual tours.

Step 4: We Qualify Tenants Before the Viewing

Before anyone steps foot in your property, we ask:

• Are they working full-time?

• Can they pass affordability checks?

• When are they looking to move?

• Do they understand shared living expectations?

This prevents time-wasters, no-shows, and bad fits.

Step 5: We Do Viewings That Convert

Because we’re fast and targeted, most viewings are with serious tenants — not browsers.

We also:

• Offer flexible slots, including evenings and weekends

• Show other available rooms if they’re a better fit

• Ask for soft commitment on the spot

We close on the viewing — not three days later.

Step 6: We Secure with a Holding Deposit Immediately

If a tenant wants the room, we take a holding deposit that same day and start the referencing process immediately.

We don’t let strong applicants drift off because we were slow. Most rooms are marked “Let Agreed” within 72 hours of first being advertised.

Why Our System Works for Crewe and Stoke

Tenant behaviour in these areas is rapid — people move for work, need quick solutions, and aren’t waiting around.

Most letting agents aren’t fast enough, responsive enough, or flexible enough. Our system is built for speed, with systems running in the background 24/7.

It’s how we keep our own rooms filled — and why NUVO-managed HMOs consistently run at 95–100% occupancy.

Struggling With Voids? Let’s Sort It

📞 Book a free call and tell us your current room problem

📧 Or email us your current listing — we’ll tell you why it’s not letting (and how to fix it)

Whether you want full management or just a better tenant-finding service — we’ll help you fill rooms fast.