Why Most Letting Agents Don’t Get It (And What Landlords Actually Need in 2025)

Let’s be honest — most letting agents aren’t built for landlords.

They’re built for admin. For checklists. For ticking boxes. They’re great at booking viewings and printing tenancy agreements. But when it comes to protecting landlord income, reducing voids, and navigating legislation like the Renters Reform Bill?

Most agents just don’t get it.

At NUVO Lettings, we’re not traditional agents. We’re landlords. We manage our own HMOs and single lets across Crewe, Stoke and the wider Cheshire area — and we built NUVO to be the agency we wished existed when we were trying to self-manage everything ourselves.

Here’s what most letting agents get wrong — and what landlords actually need in 2025.

1. Landlords Don’t Need a Middleman. They Need a Strategic Partner.

If your agent’s job starts and ends with uploading to Rightmove and collecting rent, you’re not getting value — you’re paying for admin.

What landlords really need is someone who:

• Helps them stay legally compliant

• Spots issues before they become expensive

• Fills rooms fast (not “eventually”)

• Communicates clearly — without the fluff

• Advises on when to raise rent, sell, refinance or improve

A good letting agent should think like an asset manager. Not just a messenger.

2. Compliance Is Changing — Fast — and Most Agents Aren’t Ready

The Renters Reform Bill is rewriting the rulebook.

We’re moving into a world without Section 21, with periodic tenancies as the norm, and a heavier burden of evidence on landlords to prove they’ve done everything right.

If your agent hasn’t reviewed your tenancy agreements, can’t explain how possession works under the new rules, or hasn’t mentioned digital record-keeping — they’re leaving you exposed.

At NUVO, we’ve already changed our systems and templates. Because we’re not waiting to be caught out.

3. Filling Rooms Fast Isn’t About Price — It’s About Process

Many agents will tell you: “It’s just a slow market.”

We don’t buy it.

We fill 95–100% of our rooms in Crewe and Stoke within 7–10 days. Not because they’re cheap — but because our marketing, response time and pre-screening systems are built for speed.

Voids aren’t a mystery. They’re a management problem.

4. Landlords Want Control — Without the Chaos

We get it — you might not want to hand everything over to an agent. You want visibility. You want to know what’s going on. You want systems without losing control.

That’s why we don’t trap landlords in unnecessary extras or hidden fees. We offer:

• Low-cost full management

• Tenant find only (using our systems)

• Support for self-managing landlords who want help setting up a solid foundation

If you want to self-manage but do it better, we’ll even help you build your own system — based on how we run NUVO internally.

5. The Right Agent Should Pay for Themselves

If your letting agent isn’t reducing your voids, increasing tenant quality, improving retention, and handling problems before they cost you money — they’re not saving you time or protecting your income.

They’re just spending it.

NUVO is low-cost, but results-first. We treat your property like we treat our own portfolio. Because it literally is the same system we use for our own houses.

Is It Time for Something Better?

Whether you’ve got a few single lets or a portfolio of HMOs, you deserve an agent who gets it — not one who makes you nervous to check your email.

📞 Book a free, no-pressure chat

📧 Or send us your current agent agreement — we’ll review it and tell you (honestly) if it’s worth staying

Letting property shouldn’t feel like guesswork. Let’s make it work — properly.